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Career Opportunities: Career Descriptions |
Leasing and Marketing Director
Community Service Manager
Certified Service Technician
Service Technician
Sr. Community Consultant
Community Consultant
Community Business Manager
Assistant Community Business Manager
COMMUNITY CONSULTANT
REPORTS TO: COMMUNITY BUSINESS MANAGER
May take direction from Leasing and Marketing Director
Prepared by: Enrica Suson and SE Leasing Task Force
Date: September 6, 2006
SUMMARY:
Under the direction of the Community Business Manager, this position is accountable for the leasing and marketing efforts of the community and providing excellent customer service to residents.
PRIMARY RESPONSIBILITIES:
- Meets and exceeds weekly leasing goals and maintains company standard closing ratios
- Provides excellent customer service to internal and external customers, including prospects, residents and vendors.
- Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
- Participates in the marketing of the community through on target outreach marketing to specific markets identified by the Team Leaders
- Ensures most current, relevant information about the community is provided to prospective customers through updating online and print advertisements
- Merchandises market ready apartments to optimum visual appeal for prospective customers
- Assists in the preparation of lease agreements and move in packets
- Actively involved in ensuring first-class property curb appeal
- Consistently receives above average Mystery Shop scores
- Adheres to the letter and spirit of Fair Housing laws
- Assists with resident retention through set up and preparation of resident functions
- Completes market surveys by identifying and contacting direct competitors
- Writes service requests as needed for residents
- Completes assigned tasks and projects as directed by the Community Business Manager
QUALIFICATIONS:
- Proven customer service and sales skills
- Basic Computer skills (including internet)
- Good communicator
- Team player
- Polished, professional image
EDUCATION AND/OR TRAINING:
- High school diploma, GED or equivalent
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